Changes to One Stop Shops
As more council transactions have been made available online, the services available at our One Stop Shops and the number of residents visiting us have significantly reduced.
More and more residents are getting things done from home using their own computers. At the same time, we have been investing considerably in our five Ideas Stores – so that they look and feel fresh with better access to technology.
As a result, our One Stop Shops at Chrisp Street and Bow will be closing on 17 January 2020. After this date, residents will need to access council services online or get support at nearby Idea Stores in our digital hubs.
The counter service our One Stop Shop in Bethnal Green will also stop on 17 January, but assistance will be available by appointment.
Paper forms or transactions for parking, benefits, council tax, or lettings and the housing register are no longer available.
We have made this possible because many people say it is difficult to get through by phone and they are fed up of waiting in long queues.
Please see further details here.