The guys from Hertel have just been and just found out the same thing as the emergency workers from Gems found out last night but in addition said that all piping on the roof is insufficiently insulated.
The roof is sllippery as an ice rink and Hertel are dealing with domestic water supply tanks only and not with the mains supply and the mains supply is the problem. As I knew all along but the plumbing in this block is so complicated that is usually takes new workers a couple of days to work out how it works because they are not sufficiently briefed by the technical mangers.
I now ring the repairs hotline back up again and tell the same story again that it is not a problem with the tank for domestic water supply but the mains that are frozen.
12:45 pm, the next worker arrives to look at the problem and again I ask for something effective to be done, mainly because I cannot use my washing machine. Most laundrettes have been closed in the area because everyone has their own washing machine. There used to be a laundrette in the Glasshouse, there was one in Wellington estate but now we can no longer rely on a good spread of public service washing facilities, sufficient to cope with the demand.
In conclusion the Service Improvement Working Group that Tower Hamlets Homes runs seems to be a mere talking shop that cannot achieve anything because when it matters, the service provision is totally inadquate and time and money wasting.